Ironstone, Old Vines Zinfandel, (Case)

Delivery

We're passionate about making sure your purchases arrive on time and in pristine condition. At the checkout you can select whether you collect your order from our store Portobello or have it delivered. Most orders are delivered within 3-5 working days. The actual arrival time from order is determined by the lead time of the items you are purchasing. This is clearly shown on the product page for each individual product

Delivery Charges

UK Mainland (excluding Scottish Highlands)

• £7.95 for orders up to £200
• Free delivery for orders over £200 
• Craft Beers & Ciders Not eligible for free delivery

Scottish Islands

• Delivery charges start from £19.95

Northern Ireland

• Delivery charges start from £14.95
• Not eligible for free delivery

International Orders

We regret that we are currently unable to fulfil delivery orders outside the UK and Channel Islands.

1.      Next Day Delivery (UK Mainland)

• Selected wines are available for Next Business Day Delivery when ordered by 12 noon, Monday–Friday.
• Exceptions:
• Northern Ireland
• Some parts of the Scottish Highlands & Islands
  These areas operate on a 2-working-day delivery service instead.

 2.      Delivery Days & Processing Times

• Deliveries are made Monday to Friday only.
• No deliveries are made on Saturdays, Sundays, or Bank Holidays.
• Orders placed over the weekend will be processed on Tuesday.

 3.      Signatures, Age Verification & Safe Delivery

• All deliveries require a signature to ensure safe and secure receipt.
• Deliveries must be signed for by someone aged 18 or over. Couriers may request ID if the recipient appears under 18 and may refuse delivery if ID cannot be provided.
• Goods can be left without a signature only if specified at checkout.
• If you choose this option, it is entirely at your own risk and we cannot accept responsibility for loss or theft.

 4.      Alternative Delivery Addresses

You may have your order delivered to a different address, such as:

• Your workplace
• A friend or relative

Simply add the alternative shipping address at checkout.

5.      Order Tracking

• You will receive an ‘Order Shipped’ email containing your tracking number.
• A Dispatch Email with a tracking link will follow once your order has left our warehouse.
• You can use this to follow your order’s journey in real time.

 6.      If You Are Not at Home

• If no one is available on the first attempt, the courier will leave a card.
• Two further delivery attempts will be made on consecutive working days at no extra cost.
• If unsuccessful, a card with contact details will be left so you can rearrange delivery.
• You may also leave delivery instructions at checkout authorising the courier to leave your parcel in a safe place (e.g., in a shed or behind the house).

7.      Unattended Deliveries

• If you request that goods be left without a signature, we cannot accept responsibility for missing or stolen parcels after delivery.
• We are under no obligation to compensate for any loss where an unsigned delivery was requested.

 8.      Failed Deliveries & Returns

• If the courier cannot deliver after multiple attempts and no instructions have been provided by the purchaser, the parcel will be returned to us.
• All return costs and any re-delivery fees or cancellation charges will be the responsibility of the purchaser.

 9.      Delays & Disruptions

• We will always do our utmost to meet promised dispatch and delivery times.
• However, delays due to issues such as weather, traffic, or courier disruptions are outside our control.
• We will notify you of known delays whenever possible, though resolution times may be longer during peak seasons.
• For gifts or time-sensitive orders, we strongly recommend placing your order in advance.

 10. Click & Collect – Store Pickup

We offer a Free Click & Collect service from our store:

Portobello, Edinburgh, Scotland, EH15 1AR

• Select “Collect from store” at checkout.
• You will receive a notification by email or text once your order is ready for collection.
• Please bring your order confirmation email or text with you.

Faulty Wine

On the (extremely!) rare occasions you may discover a faulty wine, we will of course offer a full refund once returned. Please telephone on 0131 669 7716 or contact us for further details.

Tasting Ticket's

Please note that once we've dispatched them, refunds can only be issued in the instance that we are able to resell your ticket(s).

Breakages 

Our transit boxes are designed to withstand most things, but wine does however sometimes break in transit. DHL Couriers advises us if there are any breakages in a daily delivery audit of all parcels sent the previous day. We resend all breakages as soon as they tell us of any problems. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. We will always replace any wine broken in transit, be it your own personal wine, or in wine gifts sent to your customers, staff, family or friends. Please always check both the number of parcels and the condition of any wines you sign for - as we cannot be held liable for any breakages once you have accepted and signed for them.

Cooling off period 

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation. This can be done by email to sales@thefinewinecompany.co.uk quoting your order reference number, full name and address.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. Items must be returned in their original packaging and in re-saleable as new condition.

If you cancel a contract on this basis, you will be refunded in full the cost of the goods. However, we are unable to refund any initial outbound delivery charge you have paid, and you will be responsible for paying the cost of returning the product to us.

Please be mindful that until the product is safely returned to us it is your responsibility to ensure it stays in perfect condition. Returned items will be fully checked and photographed on return. Any items that are received by us in a damaged condition will not be eligible for return or refund, and any such items will be returned to you.

Statutory Rights 

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).