Le Clos du Caillou, Domaine de Panisse, Châteauneuf-du-Pâpe Rouge, Le Mas, Southern Rhône, France, 2022 (Case)

Delivery

We're passionate about making sure your purchases arrive on time and in pristine condition. At the checkout you can select whether you collect your order from our store Portobello or have it delivered. Most orders are delivered within 3-5 working days. The actual arrival time from order is determined by the lead time of the items you are purchasing. This is clearly shown on the product page for each individual product

Delivery Charges

Free delivery does not apply to:

• Craft Beers & Ciders
• Non-mainland UK addresses, including:
• Northern Ireland
• Scottish Islands
• Other remote or offshore locations

UK Mainland (Excluding Scottish Highlands)

• From £7.95 for orders up to £200 
• Free delivery for orders over £200

Scottish Islands

• Delivery charges start from £16.95

Northern Ireland

• Delivery charges start from £16.95
• International Orders

We regret that we are currently unable to fulfil delivery orders outside the UK and Channel Islands.

1.      Next Day Delivery (UK Mainland)

• Selected wines are available for Next Business Day Delivery when ordered by 12 noon, Monday–Friday.
• Exceptions:
• Northern Ireland
• Some parts of the Scottish Highlands & Islands
  These areas operate on a 2-working-day delivery service instead.

 2.      Delivery Days & Processing Times

• Deliveries are made Monday to Friday only.
• No deliveries are made on Saturdays, Sundays, or Bank Holidays.
• Orders placed over the weekend will be processed on Tuesday.

 3.      Signatures, Age Verification & Safe Delivery

• All deliveries require a signature to ensure safe and secure receipt.
• Deliveries must be signed for by someone aged 18 or over. Couriers may request ID if the recipient appears under 18 and may refuse delivery if ID cannot be provided.
• Goods can be left without a signature only if specified at checkout.
• If you choose this option, it is entirely at your own risk and we cannot accept responsibility for loss or theft.

 4.      Alternative Delivery Addresses

You may have your order delivered to a different address, such as:

• Your workplace
• A friend or relative

Simply add the alternative shipping address at checkout.

5.      Order Tracking

• You will receive an ‘Order Shipped’ email containing your tracking number.
• A Dispatch Email with a tracking link will follow once your order has left our warehouse.
• You can use this to follow your order’s journey in real time.

 6.      If You Are Not at Home

• If no one is available on the first attempt, the courier will leave a card.
• Two further delivery attempts will be made on consecutive working days at no extra cost.
• If unsuccessful, a card with contact details will be left so you can rearrange delivery.
• You may also leave delivery instructions at checkout authorising the courier to leave your parcel in a safe place (e.g., in a shed or behind the house).

7.      Unattended Deliveries

• If you request that goods be left without a signature, we cannot accept responsibility for missing or stolen parcels after delivery.
• We are under no obligation to compensate for any loss where an unsigned delivery was requested.

 8.      Failed Deliveries & Returns

• If the courier cannot deliver after multiple attempts and no instructions have been provided by the purchaser, the parcel will be returned to us.
• All return costs and any re-delivery fees or cancellation charges will be the responsibility of the purchaser.

 9.      Delays & Disruptions

• We will always do our utmost to meet promised dispatch and delivery times.
• However, delays due to issues such as weather, traffic, or courier disruptions are outside our control.
• We will notify you of known delays whenever possible, though resolution times may be longer during peak seasons.
• For gifts or time-sensitive orders, we strongly recommend placing your order in advance.

 10. Click & Collect – Store Pickup

We offer a Free Click & Collect service from our store:

Portobello, Edinburgh, Scotland, EH15 1AR

• Select “Collect from store” at checkout.
• You will receive a notification by email or text once your order is ready for collection.
• Please bring your order confirmation email or text with you.

Faulty Wine & Breakages

Faulty Wine

Although it’s extremely rare, if you receive a wine that is faulty, we will happily offer you a full refund or replacement once the item has been returned.

Please contact us so we can help you quickly:
contact our Customer Services team: sales@thefinewinecompany.co.uk

Our packaging is designed to protect your wine, but occasionally bottles can break during transit.

• Our courier, DPD, notifies us daily of any breakages detected during their delivery audit.
• As soon as we are informed, we automatically resend any broken items.
• However, it’s still important that you let us know if your order arrives with breakages so we can arrange a fast replacement.

We will always replace any wine broken in transit—whether it’s for your own order or a gift sent to friends, family, customers, or staff.

Please check both the number of parcels and the condition of your wines when signing for delivery.

We cannot be held liable for breakages after the delivery has been accepted and signed for.

Refunds & Cancellations

At The Fine Wine Company Ltd  we want you to shop with confidence. Below is everything you need to know about cancelling orders and receiving a refund.

1 .Cancelling Your Order

You have the right to cancel your order up to 14 days after the day you receive your goods.

We’ll arrange to collect the unwanted items at your cost, provided that:

• Products are unopened and intact
• Items are returned in their original packaging

Once the goods are returned to us, your refund will be processed within 14 calendar days using the same payment method used for the original purchase.

To cancel your order, simply contact our Customer Services team:
sales@thefinewinecompany.co.uk

2. Order Restrictions

The Fine Wine Company Ltd  the right to:

• Refuse or cancel any order
• Limit quantities per customer, household, or order
• Restrict purchases that appear to be from dealers, resellers, or distributors

If any changes or cancellations are necessary, we will contact you using the email address, billing address, or phone number provided at checkout.

3. Your Rights – Consumer Contracts Regulations 2013

When purchasing online or by phone, you have the following statutory rights:

• You may cancel your contract within 14 days of receiving your order.
• The following items are non-returnable:
• Products made to your specifications
• Clearly personalised goods
• Items that are perishable or have a short expiry period
• If you cancel, you must take reasonable care of the goods until they are returned to us.

To cancel, please provide a clear statement including:

• Your name and address
• Your order details
• Your contact information (email and/or phone number)

Cancellations can be submitted via email to:
sales@thefinewinecompany.co.uk

4. Returning Goods After Cancellation

• Goods must be returned to us within 14 days of cancellation, at your own cost.
• We will refund the cost of the goods and the standard delivery charge (not including any upgraded shipping options).
• If items are returned used or damaged beyond what is necessary to establish their nature, characteristics, and functioning, we may make a deduction from your refund.
• Refunds will be processed within 14 calendar days of receiving the returned goods.