Returns Policy

Faulty Wine & Breakages

Faulty Wine

Although it’s extremely rare, if you receive a wine that is faulty, we will happily offer you a full refund or replacement once the item has been returned.

Please contact us so we can help you quickly:
contact our Customer Services team: sales@thefinewinecompany.co.uk

Our packaging is designed to protect your wine, but occasionally bottles can break during transit.

• Our courier, DPD, notifies us daily of any breakages detected during their delivery audit.
• As soon as we are informed, we automatically resend any broken items.
• However, it’s still important that you let us know if your order arrives with breakages so we can arrange a fast replacement.

We will always replace any wine broken in transit—whether it’s for your own order or a gift sent to friends, family, customers, or staff.

Please check both the number of parcels and the condition of your wines when signing for delivery.

We cannot be held liable for breakages after the delivery has been accepted and signed for.

Refunds & Cancellations

At The Fine Wine Company Ltd  we want you to shop with confidence. Below is everything you need to know about cancelling orders and receiving a refund.

1 .Cancelling Your Order

You have the right to cancel your order up to 14 days after the day you receive your goods.

We’ll arrange to collect the unwanted items at your cost, provided that:

• Products are unopened and intact
• Items are returned in their original packaging

Once the goods are returned to us, your refund will be processed within 14 calendar days using the same payment method used for the original purchase.

To cancel your order, simply contact our Customer Services team:
sales@thefinewinecompany.co.uk

2. Order Restrictions

The Fine Wine Company Ltd  the right to:

• Refuse or cancel any order
• Limit quantities per customer, household, or order
• Restrict purchases that appear to be from dealers, resellers, or distributors

If any changes or cancellations are necessary, we will contact you using the email address, billing address, or phone number provided at checkout.

3. Your Rights – Consumer Contracts Regulations 2013

When purchasing online or by phone, you have the following statutory rights:

• You may cancel your contract within 14 days of receiving your order.
• The following items are non-returnable:
• Products made to your specifications
• Clearly personalised goods
• Items that are perishable or have a short expiry period
• If you cancel, you must take reasonable care of the goods until they are returned to us.

To cancel, please provide a clear statement including:

• Your name and address
• Your order details
• Your contact information (email and/or phone number)

Cancellations can be submitted via email to:
sales@thefinewinecompany.co.uk

4. Returning Goods After Cancellation

• Goods must be returned to us within 14 days of cancellation, at your own cost.
• We will refund the cost of the goods and the standard delivery charge (not including any upgraded shipping options).
• If items are returned used or damaged beyond what is necessary to establish their nature, characteristics, and functioning, we may make a deduction from your refund.
• Refunds will be processed within 14 calendar days of receiving the returned goods.