FAQs

Most deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays. Orders made over a weekend will be processed on the Tuesday. We can also deliver on Saturdays at a additional cost

If you are not going to be home when the couriers are to arrive then please nominate a neighbour who can sign for your parcel/s. This can be done in the checkout or direct through Parcelforce once you have received your consignment details. Parcelforce drivers are required to obtain a signature so are unable to leave your item/s unattended, even when a safe place is nominated. If no one is at the address to sign for your parcel and a neighbour has not been nominated then you will receive a card telling you where it can be collected – usually your closest Post Office branch.

Our transit boxes are designed to withstand most things, but unfortunately wine does sometimes break in transit. Parcel Force advise us if there are any breakages in a daily delivery audit of all parcels sent the previous day, and we resend all breakages immediately they tell us of any problems. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. We will always replace any wine broken in transit as soon as the breakage has been notified to us, be it your own personal wine, or in wine gifts sent to your customers, staff, family or friends. Please always check both the number of parcels, and the condition of any wines you sign for – as we cannot be held liable for any breakages once you have accepted and signed for them.

On the (extremely!) rare occasions a customer does not enjoy a wine, we will of course offer a full refund and collect the wine (UK only). We want you to be delighted with any wines you purchase from The Fine Wine Company. We will always use this as an opportunity to find out what wines you enjoy, and make personal recommendations to ensure we pick the right wines for you on any future orders.

As soon as you place your order you will receive an email from us, informing you that your order has been received and is being processed. This email will contain your order summary and order number. We will also email you informing you when your order has been dispatched.

If you have made a mistake on your order please ring us on 0131 669 7716 (Tuesday – Saturday 12 noon – 8pm) and we will correct your order.